FREE shipping on all orders over £50, delivery within 3 - 5 working days.

Common Questions

Below are the answers to our most common questions. If you can’t find the answer you’re looking for please do get in touch at hello@nookary.com or use our contact form and we’ll get back to you as soon as we can.

 

Product Information

We spend our time carefully selecting products that closely match our principles around reducing waste and single-use plastic, those that are supply chain conscious and from companies that are giving back in someway.  Our products are designed to last, do good and are not destined to end up in a landfill.

The partners that we work with are all doing good indifferent ways and some are farther along the journey than others, but it’s clear they’re united by a passion to change things for the better. We’re all about transparency and helping you be conscious about where you spend your money. We try to provide as much information as possible about each product so you can make the right decision for you about what to buy. If you still have questions then do email us at hello@nookary.com and we’ll help answer them where we can.

We try to keep plastic to a minimum, however sometimes it can’t be avoided. It’s usually because the plastic is widely recyclable and the product stacks up well against some of our other criteria.  Or it may be that the plastic is designed to be reusable like a spray bottle you refill or a pump you reuse. If you have any recommendations for more planet friendly solutions, please do pass them on to us at hello@nookary.com

Delivery

We offer free delivery on all orders over £50, otherwise delivery is £3.95.

Easy. Log in to your account and you can add or change your address there. Create an account here if you haven’t done so already.

We are pretty good at delivering on time. Things outside of our control can happen so we’d ask that you first check to see if we’ve sent you an email to let you know the order is on its way (check your junk folder too in case it ended up there). If we have, you’ll be able to track your parcel to see where it is. If you haven’t got an email and you were expecting one, or it doesn’t answer your questions, do get in touch at hello@nookary.com

My order

Your delivery should be with you within 3 to 5 working days from when you place an order with us. Any regular orders will then be with you around the same time each month, depending on the frequency you have set up. You’ll always know when an order is on its way as we’ll email you when it leaves our warehouse and you’ll be able to track it all the way to your home.

Absolutely, it’s your order, you can do whatever you like with it. You can add products, remove products, pause regular orders, change delivery dates and cancel orders all through our website. Set up an account here if you haven’t done so already, and then you can log in and amend your order as you need to. If we’re close to shipping your order, double check the date in your confirmation email as any changes may not take effect until the following month. If you need any help or want to check anything about your order then do email us at hello@nookary.com.

No problem at all. We are confident that you will love our products as much as we do, but if for any reason you don’t, then we offer free returns and a money back guarantee. Drop us an email at hello@nookary.com within 14 days of receiving your order and we’ll get a returns label sent out to you and further instructions on how to send the product back. We’ll process your refund as soon as we receive your return, but it usually takes 5 working days before the money appears in your account. We recommend getting proof of postage when you’re sending your product back to us as we're not able to take responsibility if returned items do not reach us. You can read all about our returns and refund policy here.

You can cancel your regular order at any time, just log in to your account on our website. You can create an account here if you haven’t done so already. If you need any help please get in touch. If it’s close to your delivery date then check in with us as your cancellation might not take effect until the following month.

We really want to know why you’re cancelling your order with us so we can get better at what we do.  If you take time to provide feedback then we’ll spend time acting on it. We want to be a service that people love!

We’re really sorry to hear that and want to get it fixed straight away. Drop us an email to hello@nookary.com with the problem and we’ll get on to it straight away.

Payments and Personal information

Drop us an email at hello@nookary.com and we will get on that for you and confirm when it’s done.

Payment should come out of your account within 3 days of placing your order. For regular orders ongoing payment should come out of your account within 3 days of receiving your shipment confirmation email from us.

Any changes you make to your order will come into effect for your next delivery, however if we’re close to shipping your order double check the date in your confirmation email, as any changes may not take effect until the following month.

Search