Keeping your Personal Data safe and confidential is as important to us as it is to you. We will treat all your Personal Data as confidential and do as much as is reasonably possible to keep it safe. This privacy notice lets you know what Personal Data we collect from You, where and how we collect it and how we use it and who we share it with.
It’s likely that we will need to change this privacy notice from time to time, for reasons including, improving our experience to You, to keep up to date with laws or to support business changes. So we ask You to check back with this privacy notice from time to time.
If you have a question about how we use your Personal Data that isn’t answers by the bellow, please do get in touch at hello@nookary.com
Key Terms – what they mean
Conditions – means these terms and conditions
Product – means a product, subscription, voucher or any other goods for sale on the Website
We/us – means Jacqueline Smith, trading as nookary
Website – means this website at www.nookary.com or any subsequent URL which may replace it
Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer
You or Your – means a user of this Website.
Why we have this policy
In the United Kingdom the General Data Protection Regulation (GDPR) is in place to protect your privacy. GDPR sets out a number of different reasons for which a company can collect and process Personal Data and how they may use it.
The reasons that nookary use personal information are:
- When you consent to it. For example, when you tick a box to receive updates or emails from Us.
- To fulfil an order that You have placed with us, or to fulfil any other contractual obligation with You. For example, Your address so we can deliver a parcel to You.
- When it is necessary for us to comply to the law.
- When we have a legitimate interest to do so. Which means where there is a reasonable business or commercial reason. We set these reasons out in more detail below.
Who is responsible for the personal information we collect?
We are the data controller for the purpose of data protection law, in respect of your personal information collected and used when you use our services and website. This is because we decide how we use your personal information.
When we collect personal data
There are a number of occasions where we collect Personal data as described below:
- When you buy a Product on the Website or though any other sales channel
- When you create an account with us
- When you engage with us on social media
- If you enter any competitions
- If you contact us with a queries or complaint
- When you sign up to our mailing list
- When you complete any surveys from us
- When you leave a review for one of our products
What information we collect
- Details of your interactions with us through calling us, on our website, emailing us or through social media. For example, order details or support queries, contact us form submissions, products viewed, products added to your basket, liked products, reviewed products, viewed pages and links clicked on
- Your name, billing/delivery address orders and receipts, email, telephone number and an encrypted record of your log password. For example, if you set up an online account with us
- Recipient shipping address, email, name and telephone number when you place an order
- Marketing preferences, marketing activities and customer feedback.
- Information gathered by cookies in your web browser. Learn more about how we use cookies or similar technologies in our cookie policy
- Payment card information when you make a payment or save a payment method
- Your social media username if you interact with us on our social media channel
- Order history, such as information regarding the products that we sell to you.
You may at times provide us with information about other people, for example the shipping address or contact details of the recipient of a gift. We will use this information in accordance to this privacy policy and if you provide us with personal information about another person, you confirm you have made the information in this Privacy Notice available to them.
How we use your information
- To process the orders or returns you have placed with us. If we don’t collect your personal data we won’t be able to process the order and fulfil our obligations in the terms you have with us
- To provide you with information about the products we offer (including details of our products which we believe may be of interest to you) in accordance with your preferences you make, including any marketing consent preferences. it furthers our commercial aims and objectives and enables us to present you with offers that are relevant and of interest to you.
- To carry out satisfaction surveys, market research and analysis. This is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives and enables us to improve our products and services we provide you.
- To notify you about changes to our products or terms. This forms part of us fulfilling the contract we have with you to provide you with the service.
- To improve the quality of our products and services. This processing is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives and enables us to improve our products and services.
- To comply with any legal or regulatory obligations (including in connection with a court order). This processing is necessary for us to comply with the law.
- For analytical services including analytics in order for nookary to determine the effectiveness of certain marketing methods. This processing is carried out for our legitimate business purposes, because it furthers our commercial aims and objectives to understand most appropriate forms of marketing and will not be conducted in any way that will adversely affect your rights or freedoms under data protection laws.
If you would like to stop receiving marketing material
If you no longer wish to receive marketing material from us, you can contact us at hello@nookary.com and we will remove you from our mailing list.
Who we may share your personal information with
We work with a number of third parties. Some of these partners will process your personal information as part of the tasks they carry out. All of our service providers are subject to comply with the same data protection laws as nookary (whether they are located within the European Economic Area or not).
The third parties that we may share your information are:
- Our business partners, suppliers and sub-contractors who contribute to providing the services we provide as per the contract we have with you, for example:
- Third party payment service providers that we use to process your debit or credit card payments;
- Providers of third party information technology systems and services;
- Business partners we work with to offer joint promotions
- Drop shipping partners who fulfil your product orders
- Third parties that send you communications or our behalf (such as mail chimp or WordPress)
- Our professional advisers. Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.
- Police and law enforcement agencies. We may share personal information with the police and other law enforcement agencies in connection with the prevention and detection of crime.
- Regulatory bodies.
- We may share personal information with third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including situations involving a court order), or in order to enforce or apply the terms of any agreements we have with you, or to protect our rights, property or safety of our clients, employees or other third parties.
We may also disclose your personal information to other third parties, for example:
- In the event we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer.
- If we or our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us may be one of the transferred assets.
Your rights
You have rights under the law which allow you to manage how your personal information is used. The following sections outline the requests you can make to us, in order to stay in control of how we use your information.
Keeping your information up to date
We will always work to ensure that the information we hold is accurate and up to date. You can notify us of any updates or corrections to your personal information by emailing us at hello@nookary.com
If you would like to know what information we hold on you please email hello@nookary.com
If you wish for us not to process your personal information
You may choose not to provide your personal information or withdraw your consent for us to process your personal information at any time. In this case we may not have the information we require to fulfil the order to you. Any costs already incurred by nookary to fulfil Your Order may be applicable.
If you wish for us to erase your personal information (Right to erasure)
If you would like us to remove your personal information from our systems and records, you can request us to erase your data. Unless there is a lawful reason for us not to do so, we will remove your information from our systems and records within 90 days of the request.
How long we will keep your information
We’ll keep your personal information for seven years following an order or closure of an account, whichever is later. This is so we can respond to any questions or complaints and to maintain the records we are required to keep under UK laws.
Contacting us or making a complaint
If you have any questions or if you are unclear on how we are processing your personal information, please get in touch with us by email to hello@nookary.com
You also have the right to complain to the Information Commissioner’s Office
This Privacy Notice was last updated in November 2020.
